1What is NAKD SEOUL?
NAKD SEOUL is an online shopping platform curating Korean products from high quality local Korean brands. We strive to bring Seoul into your hands, with made in Korea products that are reliable, and fresh.
2Where do you ship?
We ship everywhere in the world, excluding India, New Zealand and Brazil (due to import tax regulations / shipping costs).
3How long does the shipping take to get to ____ ?
5~21 business days, depending on which shipping method you use, and where you are in the world. You can get the estimated shipping time on the checkout menu. We ship in bulk every Tuesday and Friday, meaning orders from Wednesday will be shipped on Friday, Sunday orders on Tuesday and etc.
4Will I have to pay customs duties, taxes or other charges?
VAT and other import taxes may occur depending on your country and the value of your purchase. The recipient will be responsible for the duties and taxes for the import packages. We do not offer refunds for orders unreceived due to unpaid customs taxes.
5Do you provide a tracking number?
Yes, a tracking number will be provided via email within 2~3 days after it has been shipped. The email will be sent via shipgate.io , our shipping provider. Please be sure to check your spam box as well.
6What payments do you accept?
We accept Paypal, Stripe payments as well as credit card payments via said services.
7Are refunds available?
We will refund products that have defects upon arrival. We also refund missing packages, if it is deemed to be our fault. For general return policies for NAKD SEOUL : https://nakdseoul.kr/return-policy/ For inquiries about refunds, email us at [email protected].
8Why is my order taking so long?
Some products are made on a per-order basis, as noted on the product page. These will naturally take a longer time to ship. We will notify you of any unexpected delays via email.
9Can I order from Korea?
If you use an international credit card on your PayPal account yes. If you are ordering from Korea please write down your address in Korean if possible, it helps us a lot. Thank you.